The questions Austin families ask us most — about cost, caregivers, timing, and trust — with straight answers. If yours isn't here, call and ask. You'll get the owner, not a call center.
Usually within the week — often within 24–48 hours for post-hospital situations. Call (512) 237-7991 and you'll speak directly with the owner, seven days a week. If you're planning ahead for a hospital discharge, our discharge checklist walks through the first two weeks.
Rates depend on the level of care and schedule. You'll receive an exact written quote at your free in-home visit — before any care begins. There are no deposits and no long-term contracts. For a full breakdown of what drives pricing in our area, see the cost of home care in Austin.
We keep our minimums low, and many families start with just a few visits per week. Care plans grow or shrink as needs change — you'll get exact scheduling options at your in-home visit.
We serve the greater Austin metro: Austin, Round Rock, Cedar Park, Pflugerville, Georgetown, Kyle, Buda, Leander, Hutto, Manor, Lakeway, Westlake Hills, and Dripping Springs.
Every Willow caregiver passes a DPS criminal history check plus Texas's Employee Misconduct Registry and Nurse Aide Registry checks, provides verified references, and is interviewed in person by the owner. We hire people we'd trust in our own family's home — and no one else.
That's the goal, and it drives how we schedule. We match caregivers by personality and routine, and we protect consistency — because comfort at 80 is built on familiar faces.
Tell us once. We change caregivers — not excuses.
Home health is skilled nursing or therapy ordered by a physician, usually covered by Medicare for a limited period. Home care (what we do) is ongoing, non-medical support — bathing, meals, companionship, transportation, supervision. Many families use both together after a hospital stay. Here's a full comparison.
Yes — Willow Home Care is licensed by Texas Health and Human Services as a home and community support services agency, and fully insured. If you're comparing providers, bring our own list of questions to ask any home care agency — we're happy to answer every one.