FAMILY GUIDE

Questions to ask before you hire a home care agency

Bring this list to your first call with any agency — including us. The answers will tell you a lot about how they actually operate.

Request a Free Consultation Call (512) 237-7991

Licensing & operations

Are you licensed by the Texas Health and Human Services Commission?
Are your caregivers employees, or independent contractors?
Are you bonded and insured?

Caregiver vetting & training

What does your background check process include?
Are references verified for every caregiver?
What ongoing training do caregivers receive?

Matching & consistency

How do you match caregivers to clients?
Will my loved one see the same caregiver consistently?
What happens if a caregiver is out sick or unavailable?

Scheduling & flexibility

What's the minimum number of hours per visit?
How quickly can care start?
Can the care plan be adjusted as needs change?

Communication

How will I stay informed about my loved one's care?

A good agency should be able to answer every one of these clearly and specifically — vague answers are worth noting. If you'd like to see how Willow Home Care answers them, a free consultation is the easiest way to find out.

Frequently Asked Questions

Should I ask these questions even if I'm in a hurry to start care?

Yes — even a short phone call covering the basics (licensing, vetting, matching) is worth the extra 15 minutes before committing.

Is it normal to interview multiple agencies?

Yes, many families talk to two or three agencies before deciding. We're happy to be one of your comparisons.

What makes Willow Home Care different?

Licensed, background-checked caregivers, thoughtful personality matching, consistent caregiver assignment, and a family-communication process built around keeping you informed — not just delivering hours.