Willow Home Care is an independent, owner-led home care agency serving Austin and the surrounding communities. We're not a franchise — every decision is made here, by the person whose name is on the license. Here's what we believe, and what we promise your family.
What We Stand For
Three sentences that guide every schedule we build, every caregiver we hire, and every call we answer.
Our Purpose
It's the reason the agency exists. Most people, asked where they want to spend their later years, say the same thing: right here. Our job is to make that answer hold up as needs change.
Our Mission
Three specific promises, not a slogan. You can hold us to each one, and families do.
Our Vision
Those two goals depend on each other. Families get consistent care only when caregivers stay, and caregivers stay only when they're treated well.
Our Values
Not a call center, not a voicemail, not tomorrow. When a family calls, a person picks up. When a caregiver has a problem at 6am, someone answers.
The same face, the same time, every week. Consistency isn't a nice-to-have in this work — for someone with memory loss, it's the whole thing.
Two hours. Far out of town. Odd hours. Short notice. If we can safely do it, we find a way. And when we honestly can't, we say so and help you find who can.
We pay caregivers at the top of the Austin market and offer steady hours, because good care comes from caregivers who aren't looking for the next job.
If what your family needs is beyond non-medical care, we'll tell you honestly and help you find the right resource — even when it isn't us.
We named the agency after the willow tree: deeply rooted, resilient, and gracefully reaching toward the people who need it. A willow bends in a storm without breaking — which is close to what we ask of the families we serve, and of ourselves.
At Willow, we believe every person deserves to age with grace, in the home they love, surrounded by familiarity and warmth.
From your very first call to ongoing care, we're here as a trusted partner — not just a service provider.
At a franchise, the owner runs a territory and the phone runs on a queue. At Willow, the number on this page rings in the owner's pocket — Monday at noon or Saturday at four. Assessments are usually done personally, and every family has a direct line, not a case number.
It also means we can make decisions a franchise can't. Two-hour minimum visits instead of four. Service to addresses outside the usual lines, from Dripping Springs to Hutto. Same-week — often same-day — starts after a hospital discharge. No deposits, no long-term contracts, no cancellation penalties.
Families navigating a hospital discharge with very little notice. Spouses who haven't had a day off in months. Adult children living out of state who need to know someone reliable is walking through that door. And the cases other agencies turn down because they're too short, too far, or too complicated.
We're a non-medical agency, licensed by the Texas Health and Human Services Commission, and we're bonded and insured. Every caregiver passes a DPS criminal history check plus Texas's Employee Misconduct and Nurse Aide Registry checks, provides verified references, and is interviewed in person before ever entering a client's home.
Willow exists so that growing older at home stays possible — with the same trusted caregiver, an owner who answers, and a yes when others say no.